Technical Customer Success Manager
Job Summary
Owning and developing relationships with strategic enterprise customers, the full-time Technical Customer Success Manager will act as a trusted advisor, ensuring successful adoption and integration of the Driivz platform while driving customer retention and growth in a remote environment.
Key Responsibilities
- Manage relationships with a portfolio of large enterprise customers, focusing on adoption and value delivery
- Lead regular customer engagements, including business and technical reviews, to align on objectives and success criteria
- Collaborate with internal teams to resolve technical challenges and deliver training to enhance customer experience
Required Qualifications
- 4+ years of experience in Customer Success, Technical Account Management, or a similar role in a SaaS or technology company
- Proven experience managing large enterprise accounts and high-value ARR portfolios
- Strong technical aptitude with experience in REST APIs and complex software platforms
- Ability to lead customer meetings and effectively communicate technical topics to diverse audiences
- Experience collaborating with cross-functional teams, including Product and Engineering/R&D
Complete Job Description
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