Technical Customer Success Specialist

Job Summary

Driving post-implementation success, the full-time Technical Customer Success Specialist will manage customer adoption of EMR ordering workflows and oversee non-EMR data delivery workstreams, ensuring clients effectively utilize Foundation Medicine's technical solutions.

Key Responsibilities

• Drive utilization and adoption of EMR ordering for Foundation Medicine's assays while serving as the primary technical contact post-integration
• Manage customer-facing coordination of non-EMR data delivery workstreams, including troubleshooting and validation of clinical data files
• Collaborate with cross-functional teams to coordinate enhancement projects and capture customer feedback for continuous improvement

Required Qualifications

• Bachelor's degree or equivalent experience
• 2-3 years of experience in customer success, account management, or healthcare IT roles
• Experience supporting customers in technical or clinical system environments
• Familiarity with healthcare data standards such as HL7 and structured clinical data formats
• Understanding of lab and clinical workflows, including compendium management