Technical Customer Support

Job Summary

A company is looking for a Technical Customer Support representative.

Key Responsibilities

• Provide prompt and efficient service by engaging directly with customers
• Act as an advocate for customers and report areas for improvement
• Assist with troubleshooting and customer communication during product launches

Required Qualifications

• 2+ years of customer service experience
• 2+ years of technical support experience focused on customer success
• 2+ years of experience supporting consumer WiFi/mesh networking platforms
• 2+ years of experience with firewall configurations and service provider modems/routers
• 1+ year providing technical support for mobile devices and platforms