Technical Customer Support

Job Summary

A company is looking for a Technical Customer Support representative to provide exceptional support to customers.

Key Responsibilities

• Provide prompt and efficient service to customers through various communication channels
• Act as an advocate for customers by addressing concerns and suggesting improvements
• Assist with troubleshooting and resolving technical issues related to products and services

Required Qualifications

• 2+ years of customer service experience
• 2+ years of experience in technical support focused on customer success
• 2+ years of experience supporting consumer WiFi/mesh networking platforms
• 1+ year providing technical support for mobile devices and platforms
• Ability to work remotely and a willingness to work flexible schedules