Technical Customer Support

Job Summary

A company is looking for a Technical Customer Support representative to provide customer assistance and technical support.

Key Responsibilities

• Provide prompt and efficient service by engaging directly with customers
• Act as a customer advocate by addressing concerns and reporting areas for improvement
• Assist with troubleshooting and communication during product launches and ensure high-quality support

Required Qualifications

• 2+ years of customer service experience
• 2+ years of experience in technical support focused on customer success
• 2+ years of experience supporting consumer WiFi/mesh networking platforms
• 1+ year providing technical support for mobile devices and platforms
• Experience with firewall configurations and commonly enabled features associated with service provider modems/routers