Technical Customer Support

Job Summary

A company is looking for a Technical Customer Support representative.

Key Responsibilities

• Provide prompt and detailed service by engaging directly with customers
• Act as an advocate for customers by addressing concerns and reporting areas for improvement
• Assist with troubleshooting and support during product launches, ensuring high-quality customer experience

Required Qualifications

• 2+ years of customer service experience
• 2+ years of technical support experience focused on customer success
• 2+ years of experience supporting consumer WiFi/mesh networking platforms
• 2+ years of experience with firewall configurations and related features
• 1+ year of technical support experience for mobile devices and platforms