Technical Customer Support

Job Summary

A company is looking for a Technical Customer Support representative to provide professional support to customers.

Key Responsibilities

• Provide prompt and detailed service to customers through various communication channels
• Act as an advocate for customers by addressing concerns and reporting areas for improvement
• Assist with troubleshooting and support during product launches, ensuring high-quality customer experience

Required Qualifications

• 2+ years of customer service experience
• 2+ years of experience in technical support focused on customer success
• 2+ years of experience supporting consumer WiFi/mesh networking platforms
• 1+ year providing technical support for mobile devices and platforms
• Experience with firewall configurations and commonly enabled features associated with service provider modems/routers