Technical Customer Support Analyst

Location: Remote

Compensation: Salary

Staff Reviewed: Thu, May 09, 2024

This job expires in: 15 days

Job Category: Customer Service

Weekly Hours: Full Time

Career Level: Entry Level, Experienced, Senior Level

Education Level: Bachelors

Job Summary

A company is looking for a Technical Customer Support Analyst.

Key Responsibilities:

Provide tier one support to end-users through various channels
Analyze and triage tier two issues to appropriate teams
Collaborate with Product and Engineering teams to address user-reported issues

Required Qualifications:

Bachelor's degree or relevant work experience
1-3 years' experience in customer-facing product support or similar role
Passion for helping others and creating a stress-free environment
Ability to work occasional night shifts
Previous experience with specific platforms preferred

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