Technical Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst to provide technical and functional support for its software products.

Key Responsibilities

• Provide Level 1 & 2 technical and functional support via various communication channels
• Collaborate with engineering to identify, test, and fix software issues while ensuring user data confidentiality
• Learn about customer objectives and serve as a liaison between customers and support teams

Required Qualifications

• 3+ years of experience in a Technical Customer Support or Software Support role
• Proficiency in troubleshooting Windows and macOS applications
• Knowledge of Microsoft Windows and macOS operating systems
• Experience with cloud-based technologies and API communication issues is preferred
• Familiarity with data privacy regulations such as HIPAA and GDPR is a plus