Technical Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst to provide technical support and enhance customer success for their software products.

Key Responsibilities

• Provide Level 1 & 2 technical and functional support for the software products via various communication channels
• Ensure user data confidentiality is maintained and participate in testing and documentation processes
• Manage support tickets, troubleshoot technical issues, and maintain familiarity with the software's architecture and configurations

Required Qualifications

• 3+ years of experience in a Technical Customer Support or Software Support role
• Proficient in troubleshooting Windows and macOS applications
• Knowledge of Microsoft Windows and macOS operating systems
• Ability to work with precision and handle multiple tasks effectively
• Security clearance will be required for this position