Technical Customer Support Associate

Job Summary

A company is looking for a Remote Technical Customer Support Associate.

Key Responsibilities

• Provide live and non-live support for various digital solutions
• Troubleshoot and resolve technical issues reported by customers
• Document customer interactions accurately using a ticketing system

Required Qualifications

• High school graduate
• Knowledge of Microsoft operating systems and Office suite; understanding of Apple operating systems preferred
• Understanding of major browsers and mobile devices
• Analytical skills for troubleshooting computer-related problems
• A quiet workspace with a high-speed internet connection