Technical Customer Support Associate

Job Summary

A company is looking for a Remote Technical Customer Support Associate (Night Shift: Sunday to Thursday, 4:00PM to 12:00AM).

Key Responsibilities

• Provide live and non-live support for various digital solutions
• Troubleshoot and resolve customer-reported issues related to system requirements
• Document customer interactions accurately using a ticketing system

Required Qualifications

• High school graduate
• Knowledge of Microsoft operating systems and Office suite; understanding of Apple operating systems preferred
• Understanding of major browsers and mobile devices
• Technical degree or certification(s) is preferred
• Technical support experience is a plus