Technical Customer Support Associate

Job Summary

To support a growing customer service team, the full-time Technical Customer Support Associate will provide detailed assistance to customers via phone and email, working remotely and managing flexible schedules that include weekends and holidays.

Key responsibilities

• Providing prompt and efficient service to customers while engaging directly through various communication channels
• Collaborating with other support teams to ensure a consistent and high-quality level of customer support
• Acting as an advocate for customers by identifying areas for improvement and suggesting innovative solutions

Required qualifications

• 2+ years of customer service experience
• Ability to work a flexible schedule, including weekends, nights, and holidays
• Experience with Microsoft Office products and applications
• Fluency in Italian, both spoken and written