Technical Customer Support Engineer

Job Summary

A company is looking for a Technical Customer Support Specialist.

Key Responsibilities

• Triaging customer issues and debugging problems related to the AI platform
• Collaborating with engineering and product teams to enhance platform performance
• Applying prompt engineering skills to optimize AI worker performance in logistics workflows

Required Qualifications and Education

• Proficiency in Full-Stack technologies: Python, React, TypeScript, and Node.js
• Experience with managing APIs and third-party system integrations
• Some exposure to infrastructure and cloud deployments
• Familiarity with LLM prompting and tuning
• Strong debugging skills and ability to identify root causes of issues