Technical Customer Support Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Mar 11, 2026

This job expires in: 28 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Technical Customer Support Engineer.

Key Responsibilities

Perform advanced troubleshooting to diagnose and resolve complex production issues
Lead hands-on triage during incidents and collaborate with cross-functional teams
Support deployments and maintenance activities to ensure platform stability

Required Qualifications

Computer Science degree or equivalent experience with 5 years in Technical Operations or Tier 2 Technical Customer Support
Proficiency with SQL queries and Linux/Bash
Working knowledge of Java or Python (preferred)
Experience with monitoring tools such as Nagios or AWS CloudWatch (preferred)
US Citizenship and fluency in Spanish are required

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