Technical Customer Support Manager

Job Summary

A company is looking for a Technical Customer Support Manager to lead their Cloud and Systems Support Team.

Key Responsibilities

• Lead and mentor a high-performing team of engineers, managing the full employee lifecycle
• Spearhead high-priority incident management for critical service restoration
• Drive operational excellence by monitoring KPIs and using data-driven insights to exceed performance targets

Required Qualifications

• 7+ years of experience in enterprise technical support for complex software
• 3+ years of leadership experience managing teams in fast-paced environments
• Deep technical proficiency in Microsoft Azure or AWS
• Advanced knowledge of MS SQL Server and related reporting tools
• Proven ability to communicate complex operational and technical concepts