Technical Customer Support Representative

Job Summary

A company is looking for a Technical Customer Support Representative.

Key Responsibilities

• Efficiently manage and resolve a high volume of technical support tickets
• Provide friendly, professional customer service while troubleshooting issues related to APIs, SSO, and data integration
• Collaborate with internal teams to escalate and resolve complex technical issues

Required Qualifications

• 2-3 years of experience in a technical support role, ideally in a tech company
• Strong technical aptitude with experience handling APIs, SSO, and data integrations
• Ability to manage high ticket volume while maintaining a personable and customer-centric approach
• Growth mindset with a passion for learning new tools and technologies
• Experience in higher education support is a plus but not required