Technical Customer Support Representative

Job Summary

A company is looking for a Technical Customer Care Representative I (Entry-Level).

Key Responsibilities:

• Handle inbound and outbound contacts in a courteous and professional manner
• Troubleshoot data, video, and VoIP Phone service disruptions with a focus on first call resolution
• Accurately document customer interactions and follow all required policies and procedures

Required Qualifications:

• Must be 18 years of age
• High school diploma or equivalent
• Understand the basics of VoIP Phone systems and internet gateways
• Ability to evaluate and troubleshoot customer issues
• Highly reliable with regular attendance and punctuality