Technical Customer Support Representative

Job Summary

Technical Customer Support Representative provides full-time remote technical assistance to customers via phone, email, and chat, troubleshooting platform issues and collaborating with teams to ensure effective resolution.

Key Responsibilities

• Respond to customer inquiries through various communication channels in a timely manner
• Document customer interactions and troubleshooting steps in the ticketing system
• Collaborate with cross-functional teams to resolve complex issues and enhance customer satisfaction

Required Qualifications

• Associate or bachelor's degree or equivalent combination of technical training and work experience
• A minimum of 2 years in SaaS support or software application/installation support
• Experience with ticketing systems such as Zendesk
• Ability to work independently while contributing effectively to a team environment
• Occasional travel required for department meetings and company events