Technical Customer Support Representative

Job Summary

Providing first-contact resolutions in a fully remote capacity, the Technical Customer Support Representative will assist customers via email, chat, and phone, leveraging technical problem-solving skills to enhance their experience with Procore's platform.

Key responsibilities

• Manage customer inquiries through various communication channels to deliver exceptional service and enable clients to achieve their goals
• Troubleshoot technical issues, diagnose root causes, and collaborate with internal teams to resolve complex customer problems
• Maintain a thorough understanding of Procore's software and business model to educate customers and optimize their usage

Required qualifications

• Fluent in English, with communication skills verified through assessment
• 1+ years of experience in a contact center or technical support environment, or 2+ years of related customer support experience
• High School Diploma or GED required
• Strong multitasking abilities and self-management skills
• Eagerness to learn quickly and adapt to changing products and processes