Technical Customer Support Representative
Job Summary
Joining a global customer support team, the full-time Technical Customer Support Representative will provide first-contact resolutions via email, chat, and phone, assisting clients in effectively using Procore's platform while working remotely within 30 miles of Austin, TX or Denver, CO.
Key responsibilities
- Deliver best-in-class customer experiences by managing cases through various communication channels
- Troubleshoot technical issues and diagnose root causes to provide effective solutions
- Maintain a thorough understanding of Procore's business model and technologies to optimize customer use of the software
Required qualifications
- Fluent English speaker with a verification assessment
- 1+ years of experience in a contact center or technical support environment; or 2+ years of related customer support experience
- High School Diploma or GED required
- Strong multitasking skills and ability to self-manage workload
- Reliable self-starter with excellent attendance and time management skills
Complete Job Description
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