Technical Customer Support Specialist

Job Summary

A company is looking for a Technical Customer Care Specialist.

Key Responsibilities

• Provide technical customer support via phone, email, and chat to resolve product issues
• Maintain expert-level knowledge of business processes and accurately log customer information
• Facilitate communication with other departments to address client concerns and ensure follow-up

Required Qualifications

• High School Diploma/GED
• Generally, less than 2 years of experience
• Ability to troubleshoot and document system performance issues
• Flexibility to accommodate extended hours, including weekends
• Ability to work independently and as part of a team