Technical Customer Support Specialist

Job Summary

A company is looking for a Technical Customer Support Specialist.

Key Responsibilities:

• Quickly and effectively resolve customer support tickets to ensure a seamless user experience
• Diagnose and address technical issues related to the platform, providing user-friendly solutions
• Continuously update support documentation and act as a liaison between customers and internal teams

Required Qualifications:

• 2-3 years of experience in Technical Customer Support within a SaaS or high-growth technology company
• Expertise in resolving issues related to APIs, browser errors, and other technical integrations
• Proficiency in using GCP tools and understanding of GoogleSQL/SQL; coding experience in Python and other languages is a plus
• Prior experience in a startup with international, remote teams is highly valued
• Strong work ethic and a commitment to delivering high-quality support