Technical Customer Support Specialist

Job Summary

A company is looking for a Technical Customer Support Specialist.

Key Responsibilities

• Provide first-line support for users via Zendesk, including email, chat, tickets, and phone
• Troubleshoot user-reported issues, escalate bugs, and ensure resolution
• Translate user feedback into actionable insights to enhance product usability

Required Qualifications

• 3+ years of experience in technical customer support or client-facing roles, preferably in healthtech or healthcare SaaS
• Strong technical troubleshooting and root cause analysis skills
• Understanding of clinical workflows, home health, or EHR/EMR systems
• Familiarity with ticketing software like Zendesk
• Knowledge of HIPAA compliance and security protocols is a plus