Technical Customer Support Specialist

Job Summary

A company is looking for a Technical Customer Support Representative to provide technical support to users of their platform.

Key Responsibilities

• Develop expertise in the platform, data, APIs, and customer base
• Respond to technical user questions and troubleshoot issues via email and Google Meet
• Document support interactions and collaborate with engineering teams to improve user experience

Required Qualifications

• 3+ years of experience in IT or technical user support
• Strong understanding of APIs, webhooks, and relational databases
• SQL experience required
• B2B SaaS experience preferred but not required
• Transportation or Insurance experience preferred but not required