Technical Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Provide technical support for robotic welding and cutting systems
• Coordinate technical issues and maintain detailed records of customer interactions
• Generate knowledge content and facilitate documentation for repairs and rebuilds

Required Qualifications, Training, and Education

• High School Diploma/GED required
• 5+ years of experience in a customer-focused support role, preferably in industrial automation or robotic arc welding
• Excellent electrical troubleshooting skills
• Ability to read and interpret electrical and mechanical prints
• PC literate in MS Office applications