Technical Customer Support Specialist

Job Summary

A company is looking for a Technical Customer Support Specialist to provide proactive and technical customer support.

Key Responsibilities

• Provide timely support to users regarding wallet functionality and transactions
• Monitor system behavior and assist in incident response and resolution tracking
• Collaborate with internal teams to improve system performance and user experience

Required Qualifications

• 2-4 years of experience in customer support, technical support, or operations in fintech, payments, SaaS, or crypto
• Strong understanding of technical concepts related to APIs and distributed systems
• Familiarity with payment systems and crypto wallets is desirable
• Basic understanding of system architecture and exposure to monitoring tools is a plus
• Willingness to work flexible hours, including nights and weekends if required