Technical Customer Support Specialist

Job Summary

A company is looking for a Technical Customer Support Specialist - Freelance (Remote).

Key Responsibilities

• Respond to consumer support tickets and manage the help desk inbox
• Triage incoming requests, resolving straightforward issues and escalating complex ones
• Update and enhance help center articles based on ticket trends

Required Qualifications

• 2+ years of experience in a customer support role for a tech or SaaS product
• 2+ years of freelance experience
• Comfortable using AI tools and modern help desk software
• Must have full overlap with US Eastern Time
• Self-directed and able to manage workload independently