Technical Customer Support Specialist

Job Summary

Serving as the first line of support for users, the full-time Technical Customer Support Specialist will troubleshoot issues, escalate bugs, and translate user feedback into actionable insights while working remotely in Eastern Standard Time.

Key responsibilities

• Provide support to clinicians, staff, and admins via various channels including Zendesk
• Triage and categorize inbound tickets to enhance response speed and clarity
• Collaborate with the Customer Success team to ensure a proactive support experience

Required qualifications

• 3+ years of experience in technical customer support or client-facing roles, preferably in healthtech or healthcare SaaS
• Strong technical troubleshooting skills and ability to conduct root cause analysis
• Familiarity with clinical workflows, home health, or EHR/EMR systems
• Experience with ticketing software such as Zendesk
• Excellent ability to communicate technical topics to non-technical users