Technical Customer Support Specialist

Job Summary

Seeking a full-time Technical Customer Support Specialist to provide multi-channel assistance, troubleshoot complex software issues, and enhance user experience in a fully remote role based in Poland.

Key responsibilities:

• Resolve customer inquiries through phone, email, and chat with professionalism
• Identify root causes of technical issues across various software platforms
• Propose improvements to support processes based on observed trends

Required qualifications:

• Strong technical aptitude with experience in complex software environments
• Excellent English reading and writing skills, with a typing speed of 40+ WPM
• Minimum of 2 years in a customer service role, preferably in technical support
• Familiarity with tools such as Salesforce, Zendesk, Jira, or Splunk
• Willingness to work night or weekend shifts to accommodate global time zones