Technical Customer Support Specialist

Job Summary

To support users of Zoo Design Studio and Zookeeper, the full-time Technical Customer Support Specialist will serve as the primary contact for troubleshooting, answering product questions, and guiding best practices in a remote environment.

Key responsibilities

• Serve as the main point of contact for customer inquiries through various channels
• Troubleshoot technical issues related to CAD workflows and AI-assisted features
• Create and maintain support documentation and provide structured feedback to product teams

Required qualifications

• 2+ years of experience in customer support, technical support, or customer success
• Experience supporting SaaS, developer tools, or CAD products
• Ability to explain technical concepts clearly and effectively
• Strong organizational skills to manage multiple customer interactions
• Empathy for users and a passion for delivering excellent customer experiences