Technical Customer Support Specialist

Job Summary

Providing exceptional customer service, the full-time Technical Customer Support Specialist will address inquiries, resolve issues, and ensure customer satisfaction through various communication channels in a 100% remote environment.

Key responsibilities

• Respond to customer inquiries via phone, email, and ticketing system in a timely and accurate manner
• Diagnose and troubleshoot technical issues, providing effective solutions and guidance
• Maintain detailed records of customer interactions, issues, and resolutions

Required qualifications

• Proven experience as a Customer Support Specialist or in a similar technical customer service role
• Familiarity with customer service software, CRM systems, and remote support tools
• Ability to multitask and manage time effectively
• Patience and empathy when handling tough cases
• Strong communication and interpersonal skills