Technical Customer Support Specialist

Job Summary

Offering a hybrid contract opportunity, the Technical Customer Support Specialist will provide first-level technical support to financial advisors, primarily through inbound phone calls, after an initial onsite training period in Tempe, AZ.

Key responsibilities:

• Deliver first-level technical support by troubleshooting access and navigation issues with proprietary systems
• Utilize structured troubleshooting methodologies to identify root causes and guide advisors through basic troubleshooting steps
• Document and communicate issues clearly while maintaining a professional and service-oriented approach during high call volumes

Required qualifications:

• Proficiency in Microsoft Windows, Office, Exchange, iOS, Android, and multiple browsers
• Basic technical troubleshooting experience or aptitude
• Ability to manage a high-volume inbound call environment
• Strong organizational skills with a continuous learning mindset
• Demonstrated ability to build rapport and maintain a positive demeanor during phone interactions