Technical Customer Support Specialist
Job Summary
Working remotely, the full-time Technical Customer Support Specialist will engage with clients via phone, email, and chat to resolve application and product issues while providing technical support for the Cox Automotive suite of products.
Key Responsibilities
- Resolve routine customer inquiries related to product usage and technical support issues
- Leverage technical knowledge to deliver high-quality care to clients while adhering to quality assurance standards
- Accurately log customer information in the CRM tool and facilitate communication with other departments as needed to address client concerns
Required Qualifications
- High school diploma or equivalent; an associate or bachelor's degree in a related field is a plus
- 0-2 years of experience in customer support, technical support, or IT help desk
- Basic understanding of operating systems, networking, or software troubleshooting
- Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms is preferred
- Familiarity with CRM systems and ticketing software
Complete Job Description
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