Technical Customer Support Specialist
Job Summary
Joining a dynamic global customer support team, the full-time Technical Customer Support Representative will provide first-contact resolutions via email, chat, and phone, assisting clients in effectively using Procore's platform while working remotely within 30 miles of Austin, TX.
Key responsibilities
- Deliver exceptional customer experiences by managing inquiries and troubleshooting technical issues
- Maintain a thorough understanding of Procore's software and technologies to educate customers
- Collaborate with internal teams to resolve complex customer issues and meet key performance indicators
Required qualifications
- Fluent in English with 1+ years of experience in a contact center or technical support environment
- High School Diploma or GED required
- Strong multitasking abilities and self-management skills
- Critical thinking skills with a proactive approach to problem-solving
- Reliable self-starter with excellent attendance and time management skills
Complete Job Description
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