Technical Delivery Manager

Job Summary

A company is looking for a Technical Delivery Manager - Level 2 API Support.

Key Responsibilities

• Lead and manage the Level 2 support team for continuous operation of critical API services
• Oversee incident and problem management, ensuring root cause analysis and preventive measures are implemented
• Develop and manage support schedules and resource allocation to meet service level agreements (SLAs)

Required Qualifications

• Minimum of 5 years in a technical support or operations management role, with at least 3 years in API support
• Proficiency in ITIL processes, including incident, problem, and change management
• Experience in developing and managing support schedules
• Ability to create and maintain detailed technical documentation
• Strong understanding of RESTful APIs and API management platforms