Technical Documentation Analyst

Job Summary

Working in a hybrid capacity, the full-time Technical Documentation Analyst will manage platform administration tasks, coordinate with the Help Desk, and oversee small projects while optimizing processes and automating workflows.

Key Responsibilities

• Assist with the administration of the Egnyte platform and other enterprise tools
• Coordinate issue resolution with the Help Desk and ensure timely maintenance
• Identify and implement opportunities for process optimization and automation

Required Qualifications

• A degree in Information Technology or a related field, or equivalent experience
• Minimum of 2 years of relevant experience in platform administration or related roles
• Basic project management abilities
• Understanding of cloud-based platforms and data security principles
• ITIL Foundations certification preferred