Technical Enablement Manager

Job Summary

A company is looking for a Support Enablement Program Manager to oversee training and product knowledge for customer-facing technical teams.

Key Responsibilities

• Design onboarding programs for Support, Services, and Solutions Engineers to enhance ramp time and technical foundation
• Lead training sessions and workshops to educate teams on new features and workflows
• Develop certifications and knowledge checks to assess technical fluency and identify gaps

Required Qualifications

• 3-5 years of experience in Technical Enablement, Customer Success, or Solutions Engineering in a SaaS environment
• Strong facilitation skills for workshops and executive-level conversations
• Technical fluency with data workflows, APIs, integrations, and automation concepts
• Experience in building and scaling enablement programs and managing content systems
• Ability to thrive in fast-paced, high-growth environments while providing structure and clarity