Technical Engagement Specialist

Job Summary

A company is looking for a Remote Technical Engagement Specialist.

Key Responsibilities

• Handle direct inbound calls from residential and business customers, providing elevated technical support
• Review and troubleshoot scheduled trouble tickets, ensuring timely resolution of technical issues
• Serve as the primary support liaison for customers, making recommendations on services and resolving inquiries

Required Qualifications

• High School Diploma or equivalent
• Minimum of 2 years' relevant work experience in customer service, telecommunications, and technical support
• Ability to work nontraditional schedules, including evenings, weekends, and holidays
• Access to a quiet workplace and high-speed internet service
• Technical requirements must be met prior to the first day of training