Technical Engagement Specialist

Job Summary

A company is looking for a Remote Technical Engagement Specialist.

Key Responsibilities

• Handle direct inbound calls from residential and commercial customers regarding technical issues
• Provide first-level trouble support and follow up on scheduled trouble tickets for remote resolution
• Act as a liaison between the company and residential customers, ensuring service excellence and issue resolution

Required Qualifications

• High School Diploma or equivalent
• Minimum of 2 years' relevant work experience in customer service, telecommunications, and technical support
• Ability to work nontraditional schedules, including evenings, weekends, and holidays
• Must have a quiet workplace and DSL or high-speed internet service with specified minimum speeds
• Must meet all technical requirements prior to the first day of training