Technical Engagement Specialist

Job Summary

A company is looking for a Remote Technical Engagement Specialist.

Key Responsibilities

• Handle direct inbound calls from residential and business customers regarding technical issues
• Provide first-level trouble support and follow up on scheduled trouble tickets for resolution
• Act as a primary support liaison, troubleshooting issues and making service recommendations via phone, chat, and email

Required Qualifications

• High School Diploma or equivalent
• Minimum of 2 years' relevant work experience in customer service, telecommunications, or technical support
• Ability to work nontraditional schedules, including evenings, weekends, and holidays
• Must have a quiet workplace and meet technical requirements for remote work
• DSL or high-speed internet service with a minimum speed of 25 MB/s