Technical Examination Agent

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Dec 08, 2025

This job expires in: 15 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Entry Level, Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Technical Examination Agent.

Key Responsibilities:

Answer inbound calls and tickets for technical assistance, documenting cases in Cherwell
Provide diagnostic direction to Dealer Technicians until resolution is achieved
Communicate product issues to internal teams and submit resolutions through defined service reporting processes

Required Qualifications:

High School Graduate (bachelor's degree preferred)
Automotive Service Excellence Certifications (ASE) within the primary call taking area
At least 3 years of automotive repair experience
2-3 years of experience with Cummins 6.0L Diesel Engine
Basic PC software knowledge including Windows and keyboarding skills

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