Technical Help Desk Level 2 - Arizona

This job has been removed
Location: Remote
Compensation: Hourly
Staff Reviewed: Wed, May 01, 2024
This job expires in: 13 days

Job Summary

A company is looking for a Service Delivery Technician II.

Key Responsibilities:
  • Maintains availability to receive escalated inbound Calls, Support tickets, and Web Chats
  • Interprets customer's description of problems, troubleshoots and provides solutions, summarizes and documents interactions
  • Proactively writes and updates knowledgebase articles

Required Qualifications:
  • High school diploma required
  • CompTIA A + certification required
  • 2+ years of technical customer support experience

COMPLETE JOB DESCRIPTION

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