Technical Help Desk Representative

Location: Remote

Compensation: Hourly

Reviewed: Tue, Dec 16, 2025

This job expires in: 22 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A company is looking for a Technical Help Desk Representative.

Key Responsibilities:

Answer inbound customer calls and provide timely, accurate assistance
Use knowledge base articles to diagnose and resolve basic technical issues
Document customer interactions clearly and professionally

Required Qualifications:

Basic familiarity with Windows operating systems and Microsoft Office 365
Ability to type at least 35 words per minute
Experience troubleshooting Windows, printers, or networking is a plus, but not required
At least one technical or customer service certification preferred
Reliable, punctual, and professional under pressure

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