Technical Help Desk Representative
Job Summary
Providing friendly and professional support remotely, the full-time Technical Help Desk Representative will assist customers via phone, troubleshoot basic technical issues using knowledge base articles, and ensure outstanding customer service in a structured environment.
Key Responsibilities:
- Answer inbound customer calls and provide timely, accurate assistance
- Use knowledge base articles to diagnose and resolve basic technical issues
- Document customer interactions clearly and professionally
Required Qualifications:
- Basic familiarity with Windows operating systems and Microsoft Office 365
- Ability to type at least 35 words per minute
- Reliable, punctual, and professional under pressure
- Experience troubleshooting Windows, printers, or networking is a plus, but not required
- At least one technical or customer service certification is preferred if other qualifications are limited
Complete Job Description
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