Technical Help Desk Supervisor

Job Summary

A company is looking for a Technical Help Desk Supervisor to lead a team in delivering exceptional customer support.

Key Responsibilities:

• Oversee the training and development of help desk staff
• Analyze performance trends and generate statistical reports to identify improvement opportunities
• Ensure compliance with company procedures and maintain attendance records for the team

Required Qualifications:

• Current CCNA certification
• Bachelor's degree in Networking and Systems Administration or equivalent experience
• Minimum 5+ years of technical leadership experience
• Minimum 5+ years of call center leadership experience
• Strong technical understanding of modems, routers, VoIP, DNS, VPN, TCP/IP, and DHCP