Technical Help Desk Support Specialist

Job is Expired

Location: Remote

Compensation: Salary

Staff Reviewed: Mon, Feb 05, 2024

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Entry Level

Education Level: Bachelors

Job Summary

A company is looking for a Technical Help Desk Support Specialist.

Key Responsibilities:

Provide Tier 1 support to customers, triaging and escalating issues as needed
Help customers identify and resolve technical issues
Thoroughly document service requests and track issues for resolution

Qualifications:

Pass government background investigation and be eligible to work without sponsorship
Bachelor's degree in Computer Science or related field preferred
1 year or less experience with project management tools, JIRA, and ServiceNow
1 year or less experience with Agile framework, Scrum Master or SAFe Agile certification preferred
Highly motivated, detail-oriented, and able to adapt to new requirements

COMPLETE JOB DESCRIPTION

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Job is Expired

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