Technical Helpdesk Analyst

Job Summary

A company is looking for a Technical Helpdesk Analyst I.

Key Responsibilities

• Provide technical help desk support for customer-escalated issues and bugs
• Create and manage tickets for service requests, alerts, issues, and incidents
• Coordinate with application support staff and work with Level 2 and 3 support personnel to resolve problems

Required Qualifications

• 3+ years of prior experience in a technical helpdesk role
• Solid working knowledge of Linux (command line)
• Intermediate knowledge of networking concepts and commands
• Education: Associate's or bachelor's degree in computer science or a similar technical field, or equivalent related work experience
• ITIL Service Management knowledge is desirable