Technical Helpdesk Representative
Job Summary
Supporting clients with their commercial credit card programs, the part-time Technical Helpdesk Representative will provide technical assistance through phone, email, and chat while ensuring a positive client experience with online management platforms during the swing shift of 1pm - 9:30pm and rotating weekend shifts.
Key responsibilities:
- Deliver exceptional technical support and assist clients with system walkthroughs and troubleshooting
- Manage complex issue escalations and follow up with users to ensure problem resolution
- Maintain documentation of all activities and contribute to team success through daily task completion
Required qualifications:
- High school diploma or equivalent
- Two to three years of experience as a Telecommunications Customer Service Representative
- Ability to pass a post-employment screening administered by the General Services Administration (GSA)
- Experience in customer service or technical support preferred
- Proficient computer skills using various software packages, including Microsoft Office applications
Complete Job Description
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