Technical Helpdesk Support

Location: Remote

Compensation: Hourly

Reviewed: Thu, Apr 23, 2026

This job expires in: 30 days

Job Category: Education

Employment Status: Independent Contractor

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A company is looking for a Remote Overnight Technical Helpdesk.

Key Responsibilities

Provide technical assistance to clients via phone, email, and chat for commercial credit card programs
Troubleshoot and resolve client issues to ensure a positive experience with online card management platforms
Collaborate with account management teams to support client needs in a 24/7 helpdesk environment

Required Qualifications

High School diploma/GED or equivalent
2-3 years of experience in Customer Service
Experience in technical support
Familiarity with helpdesk ticketing systems (e.g., ServiceNow) is preferred
Proficient computer skills using various software packages, including Microsoft Office applications

COMPLETE JOB DESCRIPTION

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